Contact support
Support is provided in English. We aim to reply as soon as reasonably possible.
Please do not include passwords, payment-card numbers, government identifiers, or other sensitive information in a support message.
What to include
Your device model, iOS or iPadOS version, Huefall version, and steps that reproduce the problem.
Whether iCloud and Game Center are enabled, and whether the issue affects another device.
The product name and approximate purchase date. Never send full payment information.
Your country or region and whether you want access, correction, deletion, or another action.
Purchases and refunds
Use Restore Purchases in Huefall to restore Starter or Premium access. Apple processes App Store payments and refund decisions. To request a refund, visit reportaproblem.apple.com.
For an entitlement, delivery, or duplicate-fulfilment issue inside Huefall, contact us with the product name and approximate purchase date. We will not ask for your full payment-card details.
Progress and Apple services
Huefall can store permanent progress in its private iCloud database and uses Game Center for scores and achievements. Before contacting us, check that the same Apple Account is signed in, iCloud Drive is available, and Game Center is enabled on the affected devices.
Include whether the issue concerns one device or multiple devices. Do not sign out of iCloud, remove the app, or erase device data solely as a troubleshooting step unless you understand the effect on local information.
Privacy and data requests
Read the Huefall privacy policy for details about providers, purposes, retention, and international processing. The Privacy choices pageexplains how to revisit available consent options and request access, correction, or deletion.